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UKG Application Support Analyst

UKG Application Support Analyst

Hope NetworkGrand Rapids, MI , US
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Application Support Analyst

We are all equally human. Join us.

At Hope Network , over , compassionate professionals serve individuals across + locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being :

  • Minimum starting salary : $,, with potential for higher compensation based on experience
  • Medical, Vision, & Dental Care
  • (b) Retirement Plan
  • Paid Time Off
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do

  • Provide primary support for the UKG HR software platform, ensuring stability, data accuracy, and excellent user experience across HR functions.
  • Troubleshoot and resolve technical and functional issues within UKG, including workflows, access controls, integrations, and reporting.
  • Assist end users with navigation, features, and enhancements of HR software systems, promoting user adoption and satisfaction.
  • Support secondary applications related to Finance (, Sage Intacct or similar) and Clinical EHR.
  • Collaborate with HR, Finance, and Clinical stakeholders to understand department-specific needs and translate them into practical software solutions.
  • Coordinate with vendors and internal teams for application upgrades, patching, and technical troubleshooting.
  • Participate in analyzing system usage trends and performance metrics to identify opportunities for improvement.
  • Help manage user access across supported systems, including provisioning, deactivation, and access audits.
  • Stay informed about new functionality in UKG and other supported platforms and provide recommendations for enhancements.
  • Work Schedule

    Monday through Friday : AM- : PM with flexibility

    Second-tier on-call rotation : One full week per month, after hours

    Qualifications

  • Bachelor’s degree in Information Technology, Human Resources, Application Support, or a related field; or a minimum of three years of hands-on experience with a strong focus on supporting UKG (formerly Kronos) or similar HR information systems
  • Prior experience in training end users is a plus
  • Familiarity with finance and accounting software such as Sage Intacct is highly desirable
  • Exposure to clinical or healthcare-related software systems is beneficial
  • Solid understanding of data security principles, user access management, and role-based permission structures
  • Our Commitment to Inclusion

    Our strength lies in our diversity —empowering us to meet the unique needs of over , individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

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    Application Analyst • Grand Rapids, MI , US

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