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Project / PMO Consultant
Project / PMO ConsultantISS Facility Services - North America • New York, NY, US
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Project / PMO Consultant

Project / PMO Consultant

ISS Facility Services - North America • New York, NY, US
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Join to apply for the Project / PMO Consultant role at ISS Facility Services - North America

Job Purpose

  • Provide ownership, coordination and management of all moves and relocations, MAC lead changes and power and data changes where required within the Moves & Changes delivery stream up to the value of $100K
  • Managing sub-contractors, client engagement, cost management and quality control
  • Maintain all financial tracker administration duties required, within MAC functions
  • Collect proposals for work and communicate costs to stakeholders for approval
  • Submit all required documents and obtain approvals for all work to be completed
  • Provide support to the wider team as and when required to assist with the smooth running of the MAC services
  • Occupancy updates and uploads post move in Webcore
  • Communicate last minute requests and changes to all responsible workstreams and team members

Qualifications / Experience

  • Ideally the candidate should have extensive knowledge within the MAC arena, including an understanding of interior fit out and office relocations
  • Experience completing projects as part of a larger team
  • Excellent IT skills required with key knowledge of Microsoft Office including Excel, Word, PowerPoint and Microsoft Project. Knowledge of Occupancy Management systems (Webcore) required with the ability to learn new technology and systems
  • Key Results Areas - Operational

  • Maintain excellent relationships with Client stakeholders to ensure all client expectations are met
  • Provide an outstanding Colleague experience throughout the MAC delivery process
  • Manage the ISS sub-contractors to ensure all work is completed to the highest possible standards, within budget and in a timely manner to meet client expectations
  • Interact with finance team to ensure a vendor PO's are provided to vendors for work performed
  • Work directly with space planning team to ensure all existing and proposed drawings are issued for client approval prior to works being carried out
  • Ensure that the occupancy data held in WebCore is maintained and updated once moves have been completed. Liaise with the portfolio optimization team on a regular basis ensuring system is up to date at all times, and that all works fall in line with the Portfolio Optimization strategy
  • Ensure that all costs for moves are submitted to the relevant requestor for approval in a timely manner
  • Obtain clients stakeholder approvals and IFN approvals for all MAC work quotations prior to the start of any work
  • Maintaining MAC and project trackers using the ISS tool kit to ensure all works, sanctioned costs, approval dates, vendor quotes and final costs including all relevant ISS mark ups are logged in the projects tracker
  • Provide move information to all parties involved in the moves and changes, including but not limited to plans, move packs and contact lists
  • Liaising with the wider ISS team
  • Prioritizes urgent requests and provides immediate attention until resolved
  • Co-ordinate access permits and enabling works for any ad-hoc requirements
  • Approval of e-permits, access permits and contractor RAMS for MAC works
  • Managing and signing off of contractors out of hours whilst work is taking place
  • Ensure all Health and Safety documentation is in place and filed following completion of projects
  • Produce MS Project programs for large scale moves
  • Client Relationships

  • Maintain regular contact with the client representatives to review and resolve operational matters
  • Respond rapidly to short term operational issues
  • Provide regular updates and management information as required
  • Health and Safety / Environment

  • Ensure that the day to day operations within each move / project are conducted to the highest standards of safety taking account of all the legislative and regulatory requirements
  • To bring to the team's attention any safety issue related to the move
  • To implement regular H&S stand downs / toolbox talks and weekly site checklist as appropriate
  • To conduct day to day operations with due regard to environmental standards, legislation and regulatory requirements
  • Quality

  • Continually strive to improve to existing MAC process and maintain a standard of excellence
  • To ensure that the highest quality standards are applied in all areas of day-to-day activity in order to satisfy and maintain ISS Integrated Solutions defined standards and the requirements of external quality verification.
  • Competences

    Personal Skill

  • People Management – the ability to interface with diverse client stakeholders and ISS subcontractors
  • Commercial Awareness – The ability to understand the key financial, labor and material variables and identify to the business where improvements can be made
  • Resource Management – The ability to recognize where labor and materials can be saved and bring this to the attention of the manager
  • Colleague Experience – The ability to understand client needs and work politely and diligent. Excellent communication skills.
  • Work Standards – The ability to recognize, implement and maintain high standards of excellence in the areas of quality, safety and operational performance within the client account
  • Resilience – The ability to maintain an objective and positive focus through periods of high and sustained work pressure
  • Decision maker – the ability to make key decisions as and when appropriate during the project life cycle, without waiting for prompting.
  • Skills

  • People Management – the ability to interface with diverse client stakeholders and ISS subcontractors
  • Commercial Awareness – The ability to understand the key financial, labor and material variables and identify to the business where improvements can be made
  • Resource Management – The ability to recognize where labor and materials can be saved and bring this to the attention of the manager
  • Colleague Experience – The ability to understand client needs and work politely and diligent. Excellent communication skills.
  • Work Standards – The ability to recognize, implement and maintain high standards of excellence in the areas of quality, safety and operational performance within the client account
  • Resilience – The ability to maintain an objective and positive focus through periods of high and sustained work pressure
  • Decision maker – the ability to make key decisions as and when appropriate during the project life cycle, without waiting for prompting.
  • Physical Demands & Work Environment

  • Sitting at a computer for extended periods of time
  • Must be able to work under pressure and time deadlines during peak periods
  • Must be able to lift a minimum of 10 pounds
  • HSEQ Compliance

    All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

    Benefits

    ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $135,000.00 per year - $167,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

    Salary Information

    The annual salary range for this position is $135,000.00 per year - $167,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

    EEO / Equal Opportunity

    As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

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