Service Desk Agent
VirtualVocationsLowell, Massachusetts, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Service Desk Agent to manage customer service requests and incidents.
Key Responsibilities
Manage the full lifecycle of incidents and service requests from internal and external customers
Answer inbound customer service calls and emails while maintaining high communication quality
Coordinate incident investigation and resolution by escalating to appropriate support teams
Required Qualifications
University Degree or Technical / Vocational Certification in Computing, Electronics, or related IT field
Ability to work a shift schedule
Willingness to commit and grow within the company
Fulfilled military service (if relevant)
Basic knowledge of Microsoft Office applications
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Service Desk Agent • Lowell, Massachusetts, United States
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