Customer Service Representative

Do you have excellent people skills, love solving problems, and want to be an integral part of serving the growing community of Alabaster? If so, we have an amazing opportunity for the position of Customer Service Representative. This role interacts with customers in-person, electronically, and over the phone to provide excellent customer service while accepting payments, establishing new accounts, explaining bills, and troubleshooting water related concerns. This is a rare opportunity to establish and grow a career with a long running, stable organization.

Benefits :

Competitive Benefits Package :

Health and Dental Insurance (Employee Covered 100% and Family Covered at 90%)

• Vision Insurance (Covered 100% for Employee and Family)
• Defined Benefit Plan through the Retirement System of Alabama
• 12 Vacation Days (Pro-Rated Based on Hiring Date)
• 2 Floating Holidays (Pro-Rated Based on Hiring Date)
• 11 Paid Holidays
• 12 Sick Days (Accrues 3.69 hours per pay date)
• Annual Incentive Bonus
• Employer Provided Long-Term Disability
• Employer Provided Life Insurance
• Employee Assistance Program
• Voluntary 457b Deferred Compensation Plans through RSA-1 and Empower
• Voluntary Supplemental Insurance through AFLAC

Work involves working with the public to explain utility services, procedures, and fees, and to address account inquiries and questions. Work involves receiving payments for a variety of utility transactions that require knowledge of department policies. Work involves receiving and recording financial transactions to the appropriate customer account and ensuring the proper collection and recording of all funds. Work involves the use of billing software and computer software programs to document payments, to assist with the collection of past due funds, and to issue work orders for necessary customer required assistance. Work is generally performed independently with assistance from a supervisor as needed for complex or unusual transactions. Work involves gathering customer information, evaluating the information, and correctly working through an inquiry to obtain an appropriate outcome. Work is fast paced and requires the ability to multi-task and handle stressful situations. Work is detail oriented and requires accuracy and efficiency. Work is reviewed upon completion for accuracy and adherence to policies. Work scheduled is M-F 7 : 30 am to 4 : 30 pm.

Supervisory Responsibility :

None

Reports To :

Customer Service Manager

Qualifications :

Essential Functions :

Desirable Knowledge, Skills, and Abilities :

Marginal Functions :

Performs other job-related duties as required

If offered a position, a physical, drug screen, background check, credit check and driver's license check will be required.

The Alabaster Water Board (AWB) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetics, disability, age, or veteran status. Those applicants requiring reasonable accommodation in the application and / or interview process should notify Human Resources.

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