Manager, Operations (Night Shift)

Device Care Center Repair Manager

This hands-on job is responsible for managing all facets within the Device Care Center Repair Operations. Including invasive and non-invasive methods. This leader must be able to collaborate and work with other leaders across shifts, departments, and sites. Responsibilities include ensuring effective operation by working with supervisors to complete customer priorities based on demand schedules, assigning tasks / projects as needed, coordinating the flow of work, overseeing completion of work, monitoring key performance metrics (KPI), managing labor efficiency across the area of responsibility, mentoring / coaching leaders and managing headcount. Must possess the ability to multitask, pay attention to details, have a good understanding of quality, inventory, and warehousing processes in a repair / manufacturing environment.

This is an onsite role in our Mt. Juliet TN facility, with a schedule of Monday-Thursday, 4 : 30 PM-3 AM.

Duties and Responsibilities

• Oversee operations and performance of repair operations within Device Care Center
• In conjunction with engineering resources, develop all repair capabilities
• Drive repair operations and customer experience metrics by motivating Repair Technicians, holding them accountable for performance and behaviors and providing targeted feedback as required
• Develop repair team
• Responsible for budget / expense management
• Collaborate with Material departments leadership on parts management
• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with senior management to establish department and company goals and rely on experience, judgment, and innovation to achieve them
• Develop and implement process improvements and coordinate new product introductions
• Liaison between teams, shifts, functional areas, supervisors and departments, and partner with vendor / customer / client representatives
• Collaborate with other leaders within the site to monitor inventory level, materials, equipment, and the procurement of capital equipment as needed
• Provide a clean, organized, and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
• Work with supervisor to ensure they are effectively managing their headcount and complete supervisory tasks which includes hiring, performing performance reviews and mentoring / coaching and disciplinary actions
• Meet production operational standards by implementing production, productivity, quality, and customer service level agreements, resolving problems, and identifying process improvements
• Meet production financial standards by controlling and minimizing operation expenses
• Drive engagement across area of responsibility and work with the leaders to review and address their peakon scores
• Review Tableau reports to ensure that the team / dept is attaining the desired performance metrics
• Follow up with the leaders on their areas of opportunity
• Maintain flow of operations by communicating production status, requirements and problems to next shift
• Manager responsibilities include driving / maintaining cost within the business guidelines for their area of ownership
• Provide leadership and training to accomplish the operational goals and objectives

Requirements Needed for This Position

Other Skills / Experience Would Be Helpful To Have

Pay Range : $72,900.00 - $121,900.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.