Manager Expanse IT Operations Center

Manager Expanse IT Operations Center

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below :

The Manager, Expanse IT Operations is a pivotal Information Technology leadership role that oversees a team of Expanse Command Center professionals that are responsible for implementing and governing service management processes and tools across the ITG enterprise including corporate, divisions and business partners in support of Enterprise Expanse Implementation in the Corporate Command Center.

General Responsibilities :

• Overall prioritization and oversight of ITSM process including strategy, improvements, metrics and collaboration across the organization and with our partners
• Directly manage the foundational ITSM key process analysts and strategically plan the development, improvement and delivery of the following :
• Asset Management / CMDB
• Change Management
• Event Management
• Actively lead efforts on foundational ITSM key processes in order to enable other ITSM processes including :
• Incident Management
• Knowledge Management
• Problem Management
• Request Management
• Responsible to collaborate with existing owners or identify new process ownership; accountable for strategic roadmap to implement and improve ITSM Service Management Practices
• Oversee user and stakeholder engagement to ensure that they are key participants in process and tool improvement initiatives

The ideal candidate will have experience in Managing, Facilitating and supporting the rollout of new application and enhancements. Responsible for verbal and written communications with executive leaders. Manage and oversee the development and delivery of ITSM process key performance indexes (KPIs) and Service Level Agreements (SLAs). Identify, implement, and track performance improvement opportunities aimed specifically at improving these metrics. Successfully transform ITG by delivering forward thinking ITSM best practices that support the organization. Develop strategic relationships needed to ensure adoption and utilization of ITSM processes and management tools. Manage the initiation and execution of key project initiatives that support strengthening and improving service management practices. Coach and lead team members on achieving goals and developing necessary skills to obtain results.

Relevant Work Experience : 5+ years. Education : Bachelors Degree Preferred. Other / Special Qualifications : Minimum of 3+ years of management experience. Healthcare Inspired. Passion and concern with improving the organization. ITIL Framework understanding and knowledge. ITIL Foundations Certification or higher preferred. Exemplary leadership with excellent communication and inter-personal skills. Proven management ability with strong development processes and practices background. Excellent oral, written, and presentation skills and be comfortable in front of executive audience. Focused customer perspective toward service delivery and the ability to influence continuous service improvements. Proven organizational skills, including team building and mentoring. Ability to work with personnel at all levels of the enterprise in a cooperative and effective manner. Significant track record of leadership accomplishments is necessary. Ability to effectively direct multiple parallel efforts to successful completion. In depth knowledge of the IT organization and interactions. Strong knowledge of the business including the applications and interdependencies. Excellent conflict management and negotiation skills with the ability to consistently achieve "win-win" results. Proven coach with a track record of developing staff and recruiting highly skilled candidates. Working knowledge of technology and correlation to solving business problems. Working knowledge of vendor management principles and procedures. Good understanding of statistical methods and metrics development. Strong Program / Project Management Skills - Demonstrated success in large project implementations.

Physical Demands / Working Conditions :

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.