Virtual Branch Support Associate

Virtual Branch Support Associate

FleetPride is seeking a results-driven Virtual Branch Support Associate to help grow our parts and service business. This role is responsible for both researching / procuring parts and delivering service writing to many different business units within FleetPride. The ideal candidate will bring strong FleetPride branch knowledge, including parts procurement, iSeries, Karmak, and service writing expertise. As a key member of the CEC Virtual Branch team, this individual will play a pivotal role in enhancing customer experience, optimizing order fulfillment, and strengthening collaboration between the field, service teams, and internal departments.

Duties & Responsibilities

Customer Support & Sales Support

• Assist customers in identifying, sourcing, and purchasing heavy-duty parts via phone, email, or virtual channels.
• Recommend related products and provide accurate pricing, availability, and technical details.
• Ensure professional, timely, and high-quality customer interactions that drive satisfaction and loyalty.

Parts Sourcing & Inventory Coordination

Pricing, Quoting & Transaction Processing

Service & Operations Coordination

Continuous Improvement & Knowledge Development

Additional Responsibilities

Education & Training

Bachelor's Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience.

Knowledge & Experience

Skills & Abilities

Work Environment

Physical Demands

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.