Divisional Lead Scheduler / Dispatcher

WTI Divisional Lead Scheduler / Dispatcher

General Purpose Of The Job :

The WTI Divisional (East) Lead Scheduler / Dispatcher is responsible for overseeing the Regional Scheduling / Dispatch team for WTI, while also performing the role of the Regional Field Service Scheduler-Dispatcher. This position ensures WTI project volume is managed and executed within established business rules and objectives. The WTI Divisional (East / West) Lead Scheduler / Dispatcher should be a very detail oriented and organized professional who can lead a team through changes in operating procedures and contribute to a culture of teamwork and quality.

Key responsibilities include developing, communicating and training on policy and procedures for the Regional Scheduling / Dispatch team. The WTI Divisional (East) Lead Scheduler / Dispatcher is the subject matter expert (SME) of the Regional Scheduling / Dispatch team and fosters process and procedure understanding. This individual will also work directly with the WTI / WTC Manager, Technology Solutions related to all Field Service Management (FSM) issues.

This is a remote position. The candidate must be able to support the Eastern and Central time zones.

Essential Duties And Responsibilities :

• This position will have direct supervision over a team of 5+ administrative / scheduling personnel and will be required to work with multiple different internal WTI departments and personnel including but not limited to Regional Business Managers, Divisional Directors, National Account Business Managers, Program Managers, Sales Representatives, WTI field employees, WTI Business Operations Administration, etc.
• Will utilize critical thinking skills to identify broken processes and have a vision of continuous improvement.
• This individual should be comfortable managing big data and utilizing / understanding tools to help interpret this data (Smartsheet, Excel, etc.)
• This individual should be comfortable developing and giving presentations for training purposes and report outs to management on a monthly basis or as requested.
• Coordinate, manage and monitor the workings of the Regional Dispatch team.
• Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the Regional Scheduling / Dispatcher team on all work-related matters.
• Communicate WTI initiatives to the team.
• Participate in or lead team meetings, presentations, focus groups, committees, etc.
• Ensure project volume is managed and executed for assigned region.
• Oversee project volume for Eastern / Western WTI division to ensure proper oversite by Regional Schedulers / Dispatchers
• Oversite of all WTI project backlog will be managed by the Regional Scheduling / Dispatch team
• Work with Regional Scheduler / Dispatcher to ensure consistent process and procedure across all regions.
• Focus on continuous improvement of scheduling and dispatching processes
• Provide proper WTI Field support from RBM, Supervisors, Foreman and Technicians is delivered any issues related to field support should be escalated to leadership.
• Training on new processes and training new hires
• Troubleshooting issues related to FSM, provide first level support and escalate issues as needed to WTI / WTC Manager, Technology Solutions
• Test new systems and updates as needed.
• Act as backup for the other Divisional Scheduling / Dispatch Lead.
• Ensure documentation of employee issues are prompt and submitted to HR.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.