Resident Services Director

Resident Services Director

Job Locations

USA-ND-Dickinson

Campus Name

Benedictine Living Community-Dickinson

Category

Administration

Position Type

Full-Time

Shift

Days

Specific Shift Times

8 AM - 4 : 30 PM

Scheduled Days of the Week

Monday - Friday

Weekend Work Requirement

None

Salary Range

$25.14 - $45.43

Overview

This position will assist with resident and family communication and will assist with the supervision and direction of associates assisting residents in independent and assisted living communities. Assists residents, and / or tenants, with their physical and / or psycho-social needs. Ensure that resident and family needs are met through one-to-one visits, scheduled resident / family meetings or care conferences, and providing resources and connections to community services and education. Assists Executive Director / Housing Director in lease signings, lease violations, tenant issues, basic tours of the community, and ongoing follow-up.

Responsibilities

Assists in the implementation of the community goals in alignment with the Benedictine Strategic Plan. Promotes and models the integration of Mission and Values in operational management, communications, and public relations. Ensure ongoing integration of Quality Standards.

• Ensures that care and service resources in assigned areas of responsibility are in place and are appropriate within defined Benedictine standards and policies. Coordinates move-in, and move-out for residents to ensure smooth transitions, which may include being a backup to the sales process or lease signings.
• Assist the finance department in resident issues related to MA pending applications, and financial collection issues.
• Assists in the selection and formation of associates, under the direction of the Executive Director / Housing Director, while following human resources standards and all applicable state and federal laws. This may include assisting others with hiring, associate retention efforts, scheduling, and manager-on-duty roles.
• Establishes and maintains open and effective communication with tenants and families. Recognizes and resolves issues utilizing the team process. Plans communicates, and delivers service programs to achieve a high degree of satisfaction.
• Demonstrates knowledge of and ability to ensure compliance with federal, state, and local standards and regulations which govern the operations of the community and the delivery of services. Implements and maintains policies and procedures to promote compliance with all current regulations and standards.
• Responsible to assist in the management of a survey, conducting investigations, and filing all vulnerable adult reports as required with regulators.
• Promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing the Mission and Core Values into the day-to-day activities of the company.
• Performs other duties, tasks and / or projects as assigned.

Qualifications

QUALIFICATIONS REQUIRED

QUALIFICATIONS PREFERRED

EEO / AA / Vet Friendly

Salary Range

$25.14 - $45.43

Benefits Statement

A robust benefits package is available to eligible associates, designed to meet the needs of every stage of life, including paid time off (PTO), retirement, medical, dental, vision, education assistance, and a variety of additional voluntary benefits. For more information visit our website at www.benedictineliving.org.

Additional Information

#BHSDickinson