Salesforce Services Engineer

Job Description

Job Description

About the Role :

As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform. You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support. Your work bridges the gap between customer success, support, product, and engineering, helping live customers adopt new features, resolve issues, and make configuration updates as their needs evolve.

You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved efficiently. This is a hands-on role where you’ll manage configurations, perform upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.

We are a fully remote company hiring in the following states :  AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

About You

• 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
• Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
• Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
• Experience with managing multiple concurrent requests from live customers.
• Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
• Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
• Ability to translate business requirements into scalable and maintainable solutions.
• Comfortable working in a fast-paced startup environment with evolving priorities.
• Salesforce certifications such as Sales Cloud Consultant, Business Analyst

Nice-to-have Skills

Responsibilities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.