Quality Engineer - Product Quality Lead

Overview

The Intralox Quality Department is seeking a Quality Assurance Engineer to lead the management of manufacturing complaints and serve as the product quality lead for one of our specialized product groups. This role offers the opportunity to make a meaningful impact on product performance and customer satisfaction while working in a collaborative, innovation-driven environment. This position is not eligible for sponsorship. This position is required to be onsite at our facility in Harahan, LA. Frequent travel to our Hammond, LA site may be required, and occasional domestic and international travel may also be required. Intralox, a division of Laitram, L.L.C., delivers cutting-edge conveyance solutions that enhance food safety, power e-commerce, and solve complex challenges across industries—from automotive and industrial manufacturing to consumer goods. With over 3,000 employees worldwide, we've been helping customers grow for more than 45 years through reliable problem-solving, continuous innovation, and a commitment to long-term value. Our award-winning customer service team provides fast, expert support to ensure our solutions deliver results. Founded on the principle of doing the right thing, Intralox fosters a culture of honesty, fairness, and respect—for customers, employees, and suppliers alike. This commitment has earned us consistent recognition for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our culture, philosophy, and benefits, please visit our company page.

Responsibilities

• Lead Improvement Initiatives – Drive key success factors and continuous improvement efforts across operations
• Oversee Customer Complaint Resolution – Manage root cause investigations and ensure timely, effective closure of manufacturing-related customer complaints
• Monitor and Improve Quality Metrics – Track trends in key performance indicators and apply quality tools to improve results within your assigned product group
• Manage Product Specifications – Coordinate updates and maintenance of product specifications for your assigned product group
• Optimize Processes and Documentation – Improve procedures and documentation to enhance quality and efficiency
• Champion New Quality Technologies – Research and promote the adoption of innovative quality tools and technologies
• Enhance the Quality Management System (QMS) – Identify and lead improvement opportunities within the current QMS
• Support RMA and Inventory Processes – Assist with Returned Merchandise Authorization reviews and the return-to-stock process

Requirements

Preferred Qualifications

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