Material Supp. & Svs. Representative II

Job Title

Provides auxiliary support to operators and clients related to spare parts activities. Coordinates the Global Retrofit Campaigns & Manages customer issues regarding Material and Logistics services activities and seeks opportunities to enhance our service to the customer.

Job Responsibilities

• Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, Supply Chain Policies, Parts Warranty and Core management;
• Takes part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference;
• Ensures compliance with scheduled visits and or trainings to customers / service centers going over the Executive Supply Chain processes and improve customer-company relationships;
• Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling;
• Develops and monitors key performance indicators (KPI's) for Retrofit Campaigns Implementation;
• Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign;
• Follows up and controls work development for Global Retrofit Campaigns, presenting campaign results to management;
• Prepares and carries out presentations to operators regarding the status of Global Retrofit Campaigns implementation, pointing out and discussing the changes involved;
• Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics to ensure engagement during the Retrofit Campaigns;
• Partners with New Business Development for future opportunities in Material Support Services;
• Attends and facilitates Supply Chain meetings as required and report out statuses, and / or issues;
• Establishes corrective action / recovery plan for compromised material services processes;
• Be aware of any opportunities to enhance our service to the customer;
• Keeps workplace organized;
• Continually seeks opportunities in improve process flow and work efficiency;
• Ensures that customer inquiries are processed to meet customer expectations and company financial targets;
• Ability to offer professional and expeditious assistance in high-pressure situations;
• Performs other tasks as requested periodically.

Essential Knowledge, Skills and Abilities

Education :

Experience :

Knowledge, Skills & Abilities :

Working Conditions / Environment / Special Requirements :

General Commitment for All Employees :

Embraer is an equal opportunity employer