Director of Housekeeping

Director of Housekeeping

The Director of Housekeeping is responsible for the leadership, effectiveness and productivity of the entire Housekeeping department in order to maintain the highest level of cleanliness and guest satisfaction. The role's primary responsibility is to drive results through managing the housekeeping and laundry operations in an attentive, friendly, efficient and courteous manner. The Director of Housekeeping is also responsible for providing all guests with quality service, a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Sonesta managers are charged with providing strategic vision, ensuring tactical execution and actively managing their department to achieve the company's revenue, profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

Work Environment

This position works mostly in a service environment, with some office time.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

Travel

N / A

Education and Experience

Principle Duties and Responsibilities (Essential Functions) include :

Manage the day-to-day activities of the housekeeping department. Plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.

Develop the department's annual budget. Monitor performance against plan.

Interview, hire, train, and promote Housekeeping staff. Provide consistent feedback and recommend disciplinary action when appropriate.

Responsible for ensuring success through the eyes of employees, guests, and owners.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.