Senior Systems Engineer

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

CNR Technologies is seeking a seasoned Senior Systems Engineer to join our team. In this role, youll handle technical issues ranging from basic to highly complex, lead key projects, and act as an escalation point for the rest of the team. Were looking for someone who brings not just deep technical knowledge, but also strong communication, consistency, and a proactive mindset. Youll work in a collaborative environment where every interaction from a quick fix to a full-scale implementation contributes to client success.

Responsibilities

• Troubleshoot and resolve technical issues across all levels from Tier 1 support to advanced infrastructure problems.
• Lead IT projects from planning through execution, including documentation and clear communication with clients and the internal team.
• Act as a primary escalation point for complex issues, while also assisting with day-to-day tickets and general support tasks as needed.
• Collaborate with vendors and third parties to resolve issues and implement solutions.
• Maintain clear, professional communication with clients regarding support tickets, project updates, and resolution timelines.
• Ensure strong internal communication by keeping teammates informed, updating ticket details thoroughly, and sharing relevant information as needed.
• Build and maintain strong client relationships through consistent, responsive, and knowledgeable support.
• Learn, implement, and support new technologies.
• Provide both remote and on-site support (primarily in Woodstock and surrounding areas, with occasional extended travel).
• Assist with the ticket queue to support overall workflow and team efficiency.
• Adapt to the needs of a small business by taking on varied responsibilities in a fast-paced environment.

Qualifications

• 6+ years of hands-on IT experience, with the ability to troubleshoot and resolve Tier 1 through Tier 3 issues across a variety of environments.
• Strong expertise in Windows Server (2016 and newer), including AD, DHCP, DNS, RDS, and Certificate Services.
• Solid networking knowledge, including VLANs, routing, and VPNs.
• Experience with firewalls (e.g., pfSense, Fortinet, Sophos, SonicWall).
• Experience with AWS environments, including basic deployment, configuration, and troubleshooting.
• Proven ability to plan, manage, and execute projects independently.
• Strong internal and external communication skills, with a focus on keeping clients and coworkers informed and aligned.
• Willingness to work collaboratively, mentor junior engineers, and support team growth.
• Highly organized, reliable, and able to respond and follow through without micromanagement.
• Preferred certifications : CompTIA (A+, Network+, Security+), Microsoft, Cisco, or AWS certifications.
• Willingness to work after hours as needed (additional compensation applies).

Why Join CNR Technologies?

At CNR Technologies, we pride ourselves on being a small, agile company where your voice matters and your work has real impact. You wont be just another cog in the machine youll be a valued part of a close-knit team thats passionate about IT, growth, and doing things the right way.

Heres what we offer :

• Competitive Salary : Commensurate with experience, with bonuses and raises for exceptional performance.
• Paid Time Off : Generous and flexible to support work-life balance.
• Medical Reimbursement Benefits : Company-supported health expense coverage.
• Education and Certification Support : We invest in your ongoing growth and development.
• Hands-On Experience with Cutting-Edge Technology : You'll get exposure to a wide range of tools and environments, not just siloed tasks.
• Tight-Knit Team Environment : Direct communication with leadership, quick decisions, and the opportunity to shape processes as we grow.

Flexible work from home options available.