Account Manager

Job Summary

The account manager oversees projects and business relationships with assigned accounts, exceeding customer’s expectations. This position is responsible for the sale of the organization's products in a specified region or major geographical area and provides ongoing support to product distribution channel.

Responsibilities

• Oversee projects associated with assigned accounts, including but not limited to new development, community management, internal and external communication, and support and maintenance issues
• Evaluate assigned account’s business processes and provide recommendations for automation and enhancements that generate additional revenue
• Collaborate with business development
• Collaborate with development, marketing, support, community management and QA to ensure the successful launch and acceptable performance of solutions
• Identify revenue opportunities within assigned accounts and their community through communications, programs and other activities as needed, collaborating with marketing, community management, business development and support
• Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas
• Manage projects using defined project management tools and communication vehicles
• Facilitate enhancements to communications, tools, capabilities and product lines
• Participate in cross functional groups to establish marketing campaigns, product direction and productive solutions
• Ensure reporting and communications is frequent and bi-directional
• Assists resellers with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained
• Develops and increases sales revenue to meet assigned targets
• Becomes actively involved in a new resellers sales orientation and sales training programs
• Acts as a resource to resellers in contract opportunities and proposals
• Assists resellers with contract negotiations, closing the sale and developing marketing plans for contract accounts
• Assists with the planning of sales exhibits
• Attends trade shows
• Participates in education and training conferences on selling and marketing programs
• Coordinates and assists in leading sales meetings to include site selection and agenda preparation
• Keeps informed of new products, services and other general information of interest to customers
• Checks on competitive activity and develops new methods of attaining resellers and assisting resellers in attaining new accounts
• Troubleshoots problems regarding products provided
• Answers questions from resellers and handles complaints
• Performs other job-related duties and responsibilities as may be assigned from time to time
• All other duties as assigned