Administrative Assistant - Pfleger Liver Institute

Description

Under the general supervision of the Manager, the Patient Services Representative provides exceptional front desk and administrative support to ensure a smooth and efficient patient experience. This role includes welcoming patients, coordinating appointments, managing insurance verification, and facilitating accurate billing and documentation processes.

Key Responsibilities :

Greet and assist patients in person and by phone, delivering prompt and courteous service.

Pre-register and check in new patients, verifying and updating demographic and insurance information in Care Connect .

Assess new patients for insurance pre-certification and obtain required authorizations.

Prepare billing and medical record documents for patient visits.

Communicate effectively with back-office staff regarding patient needs, scheduling issues, and other concerns.

Collect and review charge documents daily for accuracy and completeness; submit to the billing office in a timely manner.

Process payments (cash, credit card, etc.), issue receipts, and make deposits to the finance office.

Schedule and manage patient appointments in Care Connect for assigned physicians and clinics.

Coordinate patient check-out, including arranging follow-up diagnostic studies and scheduling with other departments or offices.

Assist with collection and reporting of census and statistical data.

Schedule all outpatient clinic visits for physicians utilizing the multidisciplinary center.

Perform additional duties as assigned by the Supervisor or Manager.

Salary Range : $26.42-$37.49 / hourly

Qualifications

Required :

Typing skill sufficient to input verbal or written data into CRT with accuracy and speed.

Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent

Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent

Ability to use diplomacy and respect confidentiality in sensitive situations

Skill in following through on assignments to completion

Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload

Oral and written communication skills to convey information clearly to patients, faculty and staff

Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups

Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groupin a professional, diplomatic and compassionate manner whether by phone or in person

Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

Ability to maintain confidentiality on patient and physician issues

Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book

Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills

Preferred :

English / Spanish bilingual oral communication skills to conduct admission / registration interviews.

Detailed knowledge of hospital admissions / registration procedures.

Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment.

Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community.

Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system.

Experience with UCLA encounter registration system.

Recent patient registration and appointment scheduling experience.

Proficiency with Microsoft Word & PC and access database systems

Experience in working in a medical clinic setting.