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RN Supervisor - Clinic and Care Coordination- Full-Time

RN Supervisor - Clinic and Care Coordination- Full-Time

Mille Lacs Health SystemOnamia, MN, US
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Job Description

Job Description

Summary

The RN Supervisor- Clinic and Care Coordination is responsible for providing day-to-day clinical leadership and

operational oversight of care coordination services (Chronic Care Management, Transitional Care Management, and

general case management), as well as overall clinic nursing operations. This position works in partnership with clinic

management, providers, and nursing staff to ensure high-quality, patient-centered care, optimize clinical workflows,

ensure regulatory compliance, and support care transitions and chronic disease management.

This role is vital to ensuring staff are competent, confident, and operating within their scope of practice, while also

maintaining a strong presence in provider relations, patient experience, and care continuity. The RN Supervisor

functions as both a strategic and hands-on leader, balancing administrative responsibilities with direct patient care and

mentorship when needed.

Job Duties

The essential functions of this job are identified with an asterisk (

  • ) at the end of the bullet point.

Clinical Oversight & Supervision

  • Rotate between all clinic locations on a regular schedule
  • Provide daily clinical supervision and leadership to RNs, LPNs, Clinical Assistants (MAs), and care coordination
  • staff.

  • Delegate and manage daily nursing assignments based on staff scope of practice, patient care needs, and
  • coverage demands.

  • Supervise care coordination programs including CCM and TCM, ensuring accurate documentation, patient
  • eligibility tracking, time logging, and billing workflows.

  • Serve as a clinical escalation resource for care coordination and complex patient cases.
  • Monitor patient care delivery, promoting evidence-based practices and quality improvement.
  • Staff Development & Performance Management

  • Participate in recruitment, onboarding, performance evaluations, staff development, and corrective actions.
  • Identify training needs and facilitate or coordinate regular in-services and competency validation.
  • Ensure staff maintain current credentials and complete mandatory trainings.
  • Provide hands-on training and mentorship for both new and existing staff in lab, clinic, and care coordination
  • workflows.

    Regulatory Compliance & Quality Assurance

  • Ensure compliance with CMS, MDH, CDC, OSHA, and other regulatory bodies related to clinical operations and
  • documentation.

  • Oversee clinic infection prevention practices and proper storage / handling of medical supplies and vaccines.
  • Conduct internal audits and mock surveys to ensure clinical readiness and documentation quality.
  • Assist in development, implementation, and revision of policies, procedures, and workflows.
  • Leadership & Program Implementation

  • Serve as a liaison between clinical support staff and medical providers to address issues, improve
  • communication, and enhance collaboration.

  • Lead or participate in strategic initiatives and clinical committees (e.g., Pain Committee, Diabetes Advisory
  • Committee).

  • Support implementation and evaluation of new care models, including the programs like chronic care
  • management.

  • Assist in planning and resource allocation for new programs or population health initiatives.
  • Patient Care & Community Engagement

  • Provide direct patient care when necessary, especially during staffing shortages or peak patient volume.
  • Support community health efforts, including wellness initiatives, chronic disease management, and prevention
  • programs.

  • Engage in patient education, especially for chronic conditions such as diabetes, hypertension, COPD, and care
  • transitions.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

    responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any

    time with or without notice and vary dependent on the setting in which care is being rendered. Employee will comply

    with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to

    report unsafe conditions to a member of management.

    Required Education and Experience

  • Current, unencumbered Registered Nurse (RN) license in the State of Minnesota.
  • BLS certification required.
  • Bachelor of Science in Nursing (BSN) preferred;
  • Minimum 3 years of RN experience in ambulatory care, with at least 1 year in a supervisory, care coordination,
  • or case management role.

    Additional Eligibility Qualifications

  • Strong interpersonal, leadership, and provider relationship skills.
  • Ability to manage and prioritize multiple responsibilities in a fast-paced environment.
  • Working knowledge of EMR systems (AthenaPractice preferred) and care management tools
  • Knowledge of Medicare billing requirements for CCM and TCM.
  • Commitment to quality, safety, and patient-centered care.
  • Demonstrates Mille Lacs Health System values : Passion for Service, Respect, Integrity, Diversity, and Excellence.
  • Position Type / Expected Hours of Work

    Provide leadership and guidance to the department Monday through Friday from 8 : 30 a.m. to 5 : 00 p.m., with rotating

    Saturday mornings. Hours may vary earlier or later depending on workload. This role will rotate through clinic locations

    on a set schedule, working in different clinics as assigned. Additionally, availability outside of regular business hours may

    occasionally be required to address urgent questions or operational needs.

    Supervisory Responsibility

    This position directly supervises RN / LPN care coordinators, clinical assistants (MAs), and other clinical support staff

    across family medicine clinics.

    Company Benefits Overview

  • Medical, Dental and Vision
  • Life Insurance and Voluntary Life Insurance
  • Paid Time Off
  • Tuition Reimbursement, Discounts and Scholarships Programs
  • Retirement Plans
  • Long-Term and Short-Term Disability
  • Health Savings Account
  • Flexible Spending Account
  • Wellness Program
  • Service and Pharmacy Discounts
  • Employee Assistance Program
  • Holiday Pay
  • Job Posted by ApplicantPro

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