Helpdesk Technician - IT

About UFP Technologies :

UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants.

UFP Technologies, Inc. offers a competitive benefits package, including but not limited to :

• Medical, Dental, Vision, Life, Disability Insurance
• 401K with a matching contribution
• Paid time off, Paid holidays, Employee discounts and much more!

Location : This position will be on-site full-time in Grand Rapids, MI. The position holder will need to be within commuting distance (within 45 min).

Helpdesk Technician Summary :

The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365.

Helpdesk Technician Essential Duties and Responsibilities :

st

tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems.

Helpdesk Technician Qualification Requirements :

Switches and routers (preferably Cisco)

UFP Technologies, Inc. is an Equal Opportunity / Affirmative Action employer Minorities / Women / Veterans / Disabled.

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