Clinic Operations Supervisor

Stanford Health Care Job

This is a Stanford Health Care job. A brief overview of the role includes managing clinical and / or support staff in designated areas of practice and working closely with physicians and mid-level providers to ensure operations run smoothly, policies and procedures are adhered to, and an excellent patient experience is consistently delivered.

Locations : Stanford Health Care

What you will do :

• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff :
• Connect with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• Introduce yourself and your role
• Communicate what you are going to do, how long it will take, and how it will impact the patient
• Ask permission before entering a room, examining a patient or undertaking an activity
• Respond to patient's questions or requests promptly; anticipate patient needs
• Exit courteously with an explanation of what will come next
• Manages daily operations. Meets with staff to implement, manage and enforce office / practice protocol, procedures, changes, etc. and ensure compliance with new and existing policies / procedures.
• Manages operational processes in alignment with organizational and departmental goals
• Schedules work assignments and manages workflow, including approving timecards and PTO requests, while ensuring adequate staffing to meet patient care and office / practice needs.
• Acts as a liaison between physicians / providers and clinical staff.
• Recruits, hires and manages staff. Provides leadership for employees so as to foster professionalism towards patients, physicians, and co-workers including successful implementation of C-I-CARE.
• Meets with support staff to address performance and serves as point of contact for employee issues. Consults with Clinic leadership and / or Human Resources for appropriate resolution.
• Provides coaching and performance feedback. Coordinates and implements staff training and development.
• Completes employee performance reviews and provides input on compensation adjustments in consultation with Clinic Leadership and / or Human Resources.
• Ensures proper stocking of and ensures cleanliness and organization of office, lab, equipment and exam rooms.
• Assists and champions use of the EMR.
• Assists with triage calls not intended for a specific physician / provider, and assist with medical emergencies.
• Manages and resolves patient complaints and concerns.
• Performs other duties as assigned and participates in organization projects as assigned.
• Adheres to safety, HIPAA and compliance policies.

Education Qualifications :

Experience Qualifications :

Required Knowledge, Skills and Abilities :

Licenses and Certifications :

These principles apply to ALL employees : SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective :

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $43.77 - $56.90 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.