Operations ManagerVirtualVocations • Miami, Florida, United States
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Operations Manager
VirtualVocations • Miami, Florida, United States
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A company is looking for an Operations Manager to oversee daily workflows and optimize performance across various departments.
Key Responsibilities
Maintain and monitor daily operational workflows and call routing across departments
Track daily tasks, manage cross-functional priorities, and maintain operational dashboards
Monitor affiliate call traffic for quality and compliance, addressing issues with actionable feedback
Required Qualifications
1-2 years of experience in operations, customer success, or technical support in relevant fields
Experience with call routing, queue management, and dialer operations
Familiarity with KPI tracking and operational reporting tools
Understanding of CMS, TCPA, and other compliance frameworks
Ability to manage workflows across multiple teams and adjust routing as needed
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Operation Manager • Miami, Florida, United States
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