Site Coordinator

Job Description

Job Description

Job Title :          Site Coordinator – North America

Reports to :        Customer Support Manager

Classification :   Non - Exempt

Summary :

This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and / or customer training issues.  This position will take ownership of issues and drive them to resolution in a timely manner; operate independently, managing multiple projects simultaneously.  The Site Coordinator performs in a dynamic and challenging environment with drive and creativity.  This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.

Essential Duties and Responsibilities :

To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily.  The requirements listed below are representative of the knowledge, skill and / or ability required.

• Manages, plans and organizes customer activities.   Supervises, coordinates, schedules, trains, motivates and guides other Fields Service Engineers.
• Works on a wide variety of complex planning activities and special projects where customer equipment performance is key to contractual obligations and / or project deadlines.
• Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
• Instructs customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
• Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily / weekly priorities.
• Retrieves, compiles and reports equipment performance indicators to both customer and company Management.
• Keeps Management informed of all tool down situations.
• Presents and implements EVG technologies and solutions to customer.
• Coordinates technical resources to track and close customer issues.
• Presents and explains reports, results and solutions to customers.
• Solves performance / operational issues to improve customer efficiency.
• Assist in recruiting potential employees for customer site.
• Promotes continuous improvement in both staff and technical areas.
• Oversees a robust Project Management process and delivery timetables to keep projects on schedule.
• Organizes and manages projects and tasks while consulting with Management to ensure company objectives are met.
• Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time.  Must possess a valid passport.
• This position requires the use of EVG hired vehicles on EVG business.  Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
• Other duties, as assigned.

Additional Duties and Responsibilities :

Qualifications / Education / Skills and Experience :

Physical Demands :

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.   Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

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