Veterinary Practice Manager

Veterinary Practice Manager

Pure Paws Hell's Kitchen is seeking a full-time Practice Manager. Who are we looking for?

At Pure Paws Veterinary Care of NYC, our team of exceptional veterinariansDr. Stephanie Liff, Dr. Ashley Cheung, and Dr. Kathryn Wexlerbring a powerful blend of clinical expertise, compassionate care, and deep commitment to pet wellness. From advanced surgical procedures and internal medicine to personalized wellness plans and Fear Free Certified handling, our DVMs are trusted by pet parents across the city.

We're now seeking a dynamic Practice Manager who shares our passion and can help unlock the full potential of our practicesupporting our doctors, enhancing operations, and fostering a thriving, collaborative environment where pets and people come first.

Core Qualities We Value :

• Composed Leadership Stays calm and focused under pressure, even in high-stakes or fast-paced situations.
• Multitasking Mastery Thrives in dynamic environments, juggling multiple priorities with precision and grace.
• Confident & Client-Savvy Comfortable working with clients who demand high standards of service and DVMs who strive for excellence in medical care, while maintaining professionalism and clarity in every interaction.
• Independent Ownership A proactive leader who takes initiative, drives decisions, and leads by example with minimal oversight.
• Growth Mindset Welcomes feedback, seeks continuous improvement, and embraces challenges as opportunities.
• Team-First Mentality Values collaboration and community, fostering a supportive and inclusive workplace.
• Results-Driven Identifies areas for improvement, builds actionable plans, and follows through to deliver measurable outcomes.
• Organized & Detail-Oriented Excels in time management, prioritization, and maintaining accuracy across tasks.
• Strong Communicator Skilled in conflict resolution and clear communication with both staff and clients.
• Tech-Comfortable Confident using tools like Microsoft Office, Teams, Slack, and practice management software.

Must-Have Skills & Experience :

Schedule : Full time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating schedule.

Pay : $90,000 - $100,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Key Responsibilities & Requirements :

As a Practice Manager, you will be instrumental in driving operational excellence and leading a high-performing team in a fast-paced, client-focused environment. You'll work closely with Partner Doctors, the Medical Director, and the Operations Director to ensure smooth day-to-day operations and exceptional patient care.

Leadership & Operational Oversight :

Strategic Thinking & Initiative :

Marketing & Growth :

Client Service & Front Desk Operations :

Client & Community Engagement :

Personnel & Facility Management :

Financial & Administrative Duties :

About Us Pure Paws Hell's Kitchen :

At Pure Paws Veterinary Care of Hell's Kitchen, we believe every pet deserves exceptional care in a warm, welcoming environment. Nestled in the heart of Manhattan, our state-of-the-art facility is open seven days a week and equipped with cutting-edge technologyfrom digital radiography to ultrasoundto ensure your furry companion receives top-tier treatment.

Led by Dr. Stephanie Liff and a compassionate team of veterinary professionals, we offer personalized wellness plans, advanced diagnostics, and surgical services tailored to our patients' unique needs.

Benefits :

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include :