Community Manager Job at Chick-fil-A at Fox Chapel in Pittsburgh

Benefits : Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Community Manager

Chick-fil-A at Fox Chapel, Pittsburgh, PA

Here at Chick-fil-A Fox Chapel our goal is ‘Intentionally caring for every guest by consistently giving our very best’. Each day we look to produce the Best Food, offer the Best Service, while being the Best Team we can be. When we do this we believe we are having a positive influence which we consider success. A lot goes into this business but in the end it is pretty simple; we care for people by giving our best.

This position is responsible for leading shifts with other managers in an operational role while also overseeing community responsibilities. Descriptions of shift and community responsibilities are listed below.

Being our Community Manager requires you to be an outgoing, self-motivated, and extremely coach-able individual. You must also be highly perceptive and flexible in your interactions with customers, with the ability to accurately read each situation. It is also important that you have excellent verbal and written communication and interpersonal skills, along with the ability to easily establish rapport with a diverse range of people. You’ll also be responsible for leveraging community relationships for both catering and marketing.

Pay Type : Starting at up to $23.00 - 25.00 / hr

Position Type :

Full-Time / Open Availability (ability to be scheduled 6 : 00 AM - 11 : 00 PM / Monday - Saturday)

Full-Time (40-45 hours)

Working Front-of-House and Back-of-House

Our Benefits :

Health Insurance Coverage (Health, Vision, Dental)

Accrued PTO - 2 Weeks

Access to scholarship up to $2,500 per year

Sundays Off

Flexible Hours

Employee Meals

Opportunities for Advancement and Leadership Skill Development

Positive and Encouraging Work Environment

Qualifications : Must be 18 or older

Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 50lbs

Must have experience in marketing and / or catering sales

Must have a valid driver’s license

May be required to provide motor vehicle history from the DMV

Must have valid auto insurance

Must have a reliable vehicle

Proven ability to display high levels of professionalism, honor, dignity, and respect

Community Responsibilities :

Helps create and executes a yearly marketing plan

Develops, builds, & maintains relationships in the community to benefit our marketing and catering

Organizes & advertises in-store family events (when applicable)

Creates social media posts and monitors responses and page interaction

Constantly generates new ways to advertise to target market

Tracks promotion redemption and analyzes effectiveness

Offers samples of new products to customers

Designs creative materials for marketing promotions

Stays informed of & executes market and corporate-level promotions

Processes donation requests

Ensures that effective systems are in place to maintain a clean, organized, & safe catering environment in order to serve safe food and follow all Chick-fil-A requirements

Responsible for the communication, follow-up, and overall execution of the guests Pickup or Delivery catering experience

Builds catering business outside of the store

Fields catering calls, schedules meeting with potential clients

Assist with Chick-fil-A’s catering program and oversee fulfillment, delivery, and execution of catering orders

Takes deliveries, and coordinates a schedule with other Team Members to assist with deliveries

Assists the other shift managers with operations when not engaged with marketing responsibilities

Shift Responsibilities :

Take care of employee performance and policy / procedure violations and bring to the attention of the Directors

Inputs data daily into the P / L system, and interprets the data to make adjustments to the Operations of the restaurant

Works with leadership team to ensure appropriate daily and restaurant staffing levels

Achieves strategic, annual business results through focus and action on tactical monthly objectives and tasks and reviewing reports

Maintains a positive working relationship and treats all employees and leaders with respect while providing them with direction and feedback

Makes changes in the restaurant to improve our speed of service and accuracy scores

Serves as a subject matter expert to leadership for ongoing hospitality and production support

Responsible for inventory and facilities management

Complete understanding of each key position in both the front and back of the store

Demonstrate knowledge of the brand and menu items

Maintain regular and consistent attendance and punctuality

Follow Chick-fil-A’s operational policies and procedures

Required Skills :

Smiles & connects with people, makes eye contact & speaks enthusiastically

Exhibits professionalism in every situation

Self-driven and results-oriented

Takes initiative

High code of ethics

Puts the brand and store vision in front of all decisions made

Leads with enthusiasm and passion

Positive attitude

Expert communicator

Adaptable, dependable, and strong work ethic

Displays a desire to grow and continuously improve him / herself

Thank you for your interest in employment at Chick-fil-A at Fox Chapel!