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Roofing Service Coordinator

Roofing Service Coordinator

HUSTAD COMPANIES INCOmaha, NE, US
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Job Description

Job Description

Benefits :

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Title : Service Coordinator Roofing Services

Location : In-Office Omaha, NE

Employment Type : Full-Time

Reports To : Director of Service / Service Manager

Put Your Roofing Knowledge to WorkWithout Stepping on a Roof

Youve climbed the ladders, diagnosed the leaks, managed the chaosand now youre ready for a new challenge.

At Hustad Companies, the Service Coordinator is the anchor of our national service operation. From our home base, youll support techs in the field with answers, context, clarity, and strategy. When a tech says, What do I do with this?youre the one with the experience to walk them through it.

This is a hands-on, high-responsibility role that blends your roofing knowledge , logistical planning , and communication skills to keep our service operation running smoothly.

Key Responsibilities

Support Techs with Roofing Expertise

  • Daily calls from techs in the field needing help with repairs, scopes, or ticket questions
  • Interpret inspection photos, notes, and site issues to guide best next steps
  • Apply your experience in TPO, shingles, leak path diagnostics, and scope building to provide confident, useful guidance
  • Help techs solve problems, not just follow checklists

    • Schedule All Travel

  • Fully responsible for booking flights, hotels, rental cars, and lift rentals
  • Match travel plans to job priorities, property access hours, and cost-efficiency
  • Anticipate needsbook early, call off gear when done, avoid delays

    • Track Projects and Manage Documentation

  • Monitor tickets in CenterPoint to confirm completion, photo uploads, and scope accuracy
  • Ensure proper documentation format : clear photos, accurate notes, labeled deficiencies
  • Close tickets promptly and follow up on missing info or open scopes

    • Inspection Review / Estimating

  • Review in progress and completed inspection reports completed by field technicians
  • Verify repair methods, pricing, feasibility
  • Submit finalized reports to Director of Service

    • Bridge Field and Office

  • Keep the service manager informed on tech performance, blockers, and site issues
  • Escalate performance or documentation concerns proactively
  • Communicate clearly and professionally via Teams, phone, and email

    • Who is This Role Great For

  • A former roofing service tech, foreman, or leak repair specialist who wants to stay in the game, just not on the roof
  • Someone who enjoys problem-solving more than production
  • A highly organized operator who loves making things run better, faster, smoother
  • An experienced communicator who can give directions and get answers

    • Required Experience

  • 5+ years of roofing service experience (preferably leak repair, inspections, or QA roles)
  • Experience booking flights, hotels, vehicles, and coordinating multi-site logistics preferred
  • Strong working knowledge of low-slope and steep-slope systems
  • Confident in reading scopes, diagnosing leaks, understanding common failure points
  • Able to coach less experienced techs through situations remotely
  • Proficient with :

    • CenterPoint (work order processing)

  • Connecteam (communication and time tracking)

    • Compensation & Benefits

  • $25.00 / hour starting pay , with growth potential
  • Performance-based bonus structure
  • Full health, dental, and vision insurance
  • 401(k) with match
  • Paid time off
  • Strong pathway into service operations leadership

    • Success in This Role Looks Like

  • Techs rely on you because your answers are rooted in real-world roofing knowledge
  • Jobs are booked, staffed, scoped, and closed with minimal friction
  • Field hiccups are solved quickly, clearly, and calmly
  • Hustads service division operates like a well-oiled, leak-proof machine
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