Customer Service Representative : Property Tax Specialist I

Tax Assessor / Collector

Reporting directly to a designated Tax Manager, responsible for processing tax related transactions and providing customer service to the general public. May be assigned to either Information Services or Property Tax divisions.

Examples of Work Performed :

Information Services Assignment :

• Answers and directs telephone and email inquiries for all Williamson County tax office locations
• Provides information and updates to customers regarding statutes and tax laws relating to motor vehicle and property tax
• Serves as the first point of contact for tax office telephone and email customers
• Processes debit and credit card payments for property tax and motor vehicle customers
• Refers unresolved matters to the appropriate staff members
• Utilizes available tools to research and resolve customer inquiries
• Serves as liaison between customers and internal departments
• Cross trains on property tax and motor vehicle responsibilities
• Logs and notifies customers when specialty plates arrive
• Adheres to Information Services call center standards and procedures
• Attends all meetings and training, as required
• Performs special duties as assigned

Property Tax Assignment :

Organization Relationships :

Physical Demands :

Environmental Factors :

Irregular Hours :

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications :

Licenses and Certifications :

Required within four (4) years of employment :

Preferred Qualifications :

Employment Testing :

Employment is contingent on passing any post-offer pre-employment screening as listed below :

Supplemental Information :

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.