Field Service Technician-Remote

Overview

Field Service Technician-Remote role at NJM Packaging

Remote position with field service responsibilities supporting the NJM brand based in Montreal, Quebec, service customers in the United States. Based remotely, preferably near a major U.S. airport hub.

Responsibilities

• Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
• Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC / HMI, drives…), either remotely or in person at the customer's site.
• Train operators and users at the customer's site.
• Assess customer needs and seek opportunities to optimize the client's equipment and processes during customer site visits. Propose solutions such as preventive maintenance programs, spare parts and training.
• Make courtesy calls and visits on a regular basis to follow up with existing customers.
• Follow up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations.
• Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues.
• Use internal issue tracking application (Sales Force) to support customers remotely.
• Review and update procedures and support materials to ensure relevance.

Required qualifications

What's in it for you?

There is open, communicative environment that fosters individual initiative. We offer a supportive culture where people are happy and build a career. Total compensation includes salary, comprehensive medical / dental programs, life insurance, generous paid time off, and a retirement savings plan with company match. Benefits are available from day one.

About the company

ProMach, Inc. has been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We combine the rewards of a large organization with an entrepreneurial, fast-paced culture. You can make an impact every day.

Equal Opportunity

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. (EOE language not required for Canada). We provide reasonable accommodation for applicants with disabilities upon request.

NJMP #INWEI #INNJMP

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