Managed Services Engineer II

Alliance Tech is a nationally recognized Managed Service Provider, named to the INC. 5000 list of fastest-growing private companies, the St. Louis Business Journal's Fastest Growing Companies, and the global MSP 501 rankings.

Our mission is simple : to empower organizations with innovative technology solutions that drive growth and safeguard against cyber threats. Guided by our vision to be the most trusted IT partner, we are dedicated to delivering excellence, integrity, and client success in everything we do. At our core, we value client success and security first, excellence, investing in our people, accountability, and compassion—principles that shape how we serve clients and support our team every day.

Job Summary

As a Managed Service Engineer at Alliance Tech, you will be responsible for managing, maintaining, and supporting a diverse range of client environments. Your role will include resolving technical issues, managing MSP toolsets, implementing solutions, and ensuring the highest level of service delivery to our clients. You will work with cutting-edge technology and contribute to the design and support of IT infrastructures, including Windows environments, networking, firewalls, cloud services, security solutions, and more.

Key Responsibilities

• Provide MSP Support : Deliver expert-level support for clients, ensuring smooth operation of their IT infrastructure.
• PSA / Ticketing Management : Manage tickets in the PSA system, track incidents, prioritize issues, and ensure timely resolution.
• Windows Desktop and Server Support : Install, configure, and troubleshoot Windows desktops and servers, including patch management and performance monitoring.
• Networking : Configure, maintain, and troubleshoot networking equipment (routers, switches, firewalls) to ensure reliable connectivity and secure client networks.
• Firewall and Router Configuration : Manage and maintain client firewall and router configurations for optimal security and performance.
• Microsoft Intune : Deploy and manage devices using Microsoft Intune, ensuring compliance and security policies are applied effectively.
• Microsoft Entra : Administer and support Microsoft Entra for identity management and access control solutions.
• Email Security Management : Implement and maintain email security protocols to protect against phishing, spam, and malware threats.
• RMM (Remote Monitoring and Management) : Utilize RMM tools to monitor, maintain, and remotely resolve client issues.
• Documentation : Ensure clients' environments and Standard Operating Procedures (SOPs) are well documented.
• Ensure IT solutions meet compliance requirements and industry standards.
• Backup and Disaster Recovery : Manage Datto backup, disaster recovery (BCDR) systems, ensuring clients' data is securely backed up and easily recoverable in case of disasters.
• Vulnerability Management : Conduct regular vulnerability assessments and work to remediate identified issues.
• EDR / MDR (Endpoint / Managed Detection and Response) : Implement and monitor EDR / MDR solutions to detect, prevent, and respond to endpoint threats.
• HyperV / VMware : Manage virtualization environments using Hyper-V and VMware for optimal server resource utilization and uptime.

Qualifications

Preferred Qualifications

Benefits

Job Type

Full-time

Work Location

Chesterfield, MO (Hybrid after 60 days)

J-18808-Ljbffr