Dispatch Coordinator

Dispatch Coordinator

SERVPRO Team Gutierrez is hiring a Dispatch Coordinator!

As the Dispatch Coordinator, you will perform customer service and administrative tasks related to receiving and routing calls and emails, intake and dispatch of new emergency mitigation service requests & other referrals, qualifying and prioritizing projects efficiently, monitoring and tracking technicians' routes and appointments, and general office support. Responsibilities involve coordinating and communicating between various teams, technicians, and customers / clients to ensure that services are delivered promptly and effectively, and all project files and databases are updated appropriately.

Key Responsibilities

Customer Service :

• Deliver excellent customer service by creating a positive first impression and maintaining a professional, courteous attitude
• Ensure customers are informed about the service process, potential delays, and receive complete and accurate details on processes
• Handle customer inquiries, concerns, and complaints in a professional and empathetic manner.
• Address scheduling conflicts, emergencies, and unexpected issues that may arise during service delivery.

Scheduling and Coordination :

Emergency Response :

Prioritization & Time Management :

Communication & Documentation :

Team Support :

Position Requirements

Skills / Physical Demands / Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is Independently Owned and Operated.