Patient Service Representative

Patient Service Representative

The Patient Service Representative serves as a front desk representative. Duties include daily office activities and monitoring office procedures. This position resolves problems through collaboration with the director, manager and lead to ensure smooth operations.

Standard Expectations

• Promotes a Positive Working Environment

Conducts oneself in line with organization's mission, values and standards of behavior.

Builds relationships and works collaboratively with other staff.

Follows procedures.

Area of Responsibility

Duties & Responsibilities

Instantly acknowledges patients as they enter the clinic by making eye contact and welcoming them to the clinic.

Upon initial contact, interviews patient or their representative, to obtain demographic and billing information.

Receives and digitizes daily files into appropriate folders.

Uses knowledge of hospital policies to verify requests for copies.

Keeping workspace tidy and free from clutter.

Qualifications

Experience working in an office setting.

Experience working in a healthcare setting.

Work Environment and Physical Demands

The responsibilities of this role are carried out in a traditional office setting. Primarily stationary with occasional standing, walking, lifting, reaching carrying, kneeling, bending, stooping, pushing and pulling of objects weighing up to 20lbs. The position requires continuous finger dexterity and fine manipulation.

The employee must demonstrate the ability to perform the essential functions of the position, with or without reasonable accommodation.

If you are looking for a rewarding career with a great team, you'll enjoy your career with us!

Position Details

Hours per week : 30

Employee Status : Regular Full Time

Shift : Day Shift (United States of America)

Pay Range : $20.00 - $35.00

New hires should expect to start at the lower end of the range; actual pay offered will vary based on years of experience.

Employee Benefits

Our benefit package includes medical, dental, vision, life insurance, and retirement options (403(b) & 457). Medical insurance coverage begins on day one and is available to both full time and part time employees. Additionally, employees receive discounts on medical services provided by Whitman Hospital and Medical Clinics. Differentials apply for evening, night, and weekend shifts. Our unique PTO plan enables employees to increase their accrual with each year of service!