Farmers Customer Service Representative

Job Description

Job Description

Looking to take the next step in your career today? The Heather Berry Agency in Creve Coeur, Missouri, is looking for a motivated and dynamic individual to join our team as a Part-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment while building rapport with others, this is the role for you.

No prior experience in insurance? No problem! This is the perfect opportunity to break into a new industry. You will have the opportunity to work with the best to apply your current abilities while also growing and learning any new skills that may be needed.

Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Benefits

Hourly Base Salary + Bonus Opportunities

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule

Weekends and Holidays Off

Hands on Training

Paid Time Off (PTO)

Responsibilities

A successful customer service representative will demonstrate the ability to take on whatever task is in front of them. It may include but is not limited to the following.

Provide exceptional customer service and support.

Develop and maintain client relationships.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Take premium payments from customers.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Willing to obtain required licensure prior to starting