Service Advisor - Lexus of Portland

Service Advisor

Lexus of Portland has an outstanding opportunity for a Service Advisor to join their team!

The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties :

Meet & greet customers with courtesy and efficiency

Responsible for providing outstanding guest experience!

Determine the course of action to take and obtain customer authorization.

Write up service needs and give customers an accurate estimate for dollar amount and completion time of work.

Communicate effectively with customers to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.

Have knowledge of warranty and service / insurance policies.

Keep customers informed and advise customers of the prognosis of their vehicle.

Call customers to make appointments and answer telephones in a timely manner.

Attend / complete required training and department meetings.

What are we looking for?

High School Diploma and one year of related sales experience and / or training; or equivalent combination of education and experience.

Current valid drivers license.

Must have good reading, writing and math skills.

Have excellent interpersonal skills and provide outstanding customer service.

Ability to work retail hours.

Computer proficient.

Total Target Compensation : starting at $70,000 / annually.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com .