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Auto Customer Service RepsAl Packer White Marsh Ford • Middle River, MD, US
Auto Customer Service Reps

Auto Customer Service Reps

Al Packer White Marsh Ford • Middle River, MD, US
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  • serp_jobs.job_card.full_time
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9801 Pulaski Hwy., Middle River, MD 21220

Automotive Service Advisor

Generous Pay Plan Based on Experience

  • Excellent Benefits

$100,000+ Opportunity!

Experience Required

Excellent Communication Skills Required

Walk-in Applicants are Welcome!

Al Packers White Marsh Ford is seeking a Team-oriented, high energy, experienced Automotive Service Advisor with a positive mindset and excellent communication skills to join our award-winning team. If youre ready to be recognized for your expertise, thrive in a fast-paced, high-volume dealership and are willing to learn the Al Packer way, we want to hear from you.

Why Work for Al Packers White Marsh Ford?

Were not just another dealership - were a trusted name in the Baltimore, Bel Air, and Middle River communities. As Baltimores only 2017, 2018, 2019, 2022, 2023, & 2024 Presidents Award winner , we pride ourselves on delivering exceptional service and building long-term customer relationships. When you join our team, youll be part of a dealership that values integrity, teamwork, and professional growth.

  • Family-owned and operated with a strong local reputation
  • Modern service facilities and certified technicians
  • Supportive leadership and ongoing training
  • Opportunities for advancement within a growing organization
  • A culture that rewards hard work and celebrates success
  • We offer :

  • Generous pay plan!
  • Healthcare and Dental insurance options
  • 401(k)
  • Fast-paced, team-oriented work environment
  • Career advancement opportunities
  • NO SUNDAYS!
  • Responsibilities Service Advisor :

  • Schedule service appointments and greet customers warmly
  • Review vehicle history and collaborate with technicians to identify service needs
  • Clearly explain recommended services, costs, and current promotions
  • Provide prompt, professional responses to customer questions
  • Ensure vehicles are clean and all requested services are completed before delivery
  • Review customer satisfaction feedback with the service manager
  • Maintain high standards for repair order accuracy and production
  • Qualifications / Requirements :

  • Prior experience as a Service Advisor or in a dealership setting required
  • Valid drivers license and professional appearance
  • Strong communication skills and a customer-first mindset
  • High school diploma or equivalent preferred
  • Please upload your resume. Completing the online assessment will grant you priority consideration!
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screening.
  • We are an Equal Opportunity Employer .

    All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

    Required

    Preferred

    Job Industries

  • Customer Service
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