IT Support Specialist

We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry.

Currently hiring for full-time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport.

Preference is given to applicants with a Bachelor's Degree from a 4 year college.

Job Requirements

This position involves working with a team of consultants and following the direction and guidance of a senior staff member and / or technical lead.

Your customer service and people skills are paramount, but you will need to be comfortable working with desktops / laptops, mobile device hardware, and common software applications like Microsoft Office.

Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware.

• Front-line support – resolution of customer support issues in-person and by email / phone / zoom / slack / etc.
• laptop setups and onboarding / training
• user account administration and audits
• ticket queue management
• printer / monitor / peripheral troubleshooting
• specifying computer hardware and software for purchase
• security and management software deployment
• General troubleshooting / problem resolution

This position offers a flexible (even part time) schedule with excellent compensation, health benefits, 401k, a relaxed small business environment, and a friendly client base.

Please submit a resume with cover letter or email detailing your interest, qualifications, and salary requirements.

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