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Support Specialist
Support SpecialistLever Demo • San Francisco, CA, US
Support Specialist

Support Specialist

Lever Demo • San Francisco, CA, US
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Job Description

Job Description

We are currently looking for a highly driven Project Manageraring;Êto join our rapidly growing team. Join a fast-growing startup scale their communications, operations, and customer support. You'll be on-boarding users to our product, communicating with them about their experience, and being their advocate within our team. Not going to lie, a major responsibility is to manage emails and bugs coming from customers ‰ÛÒ which means you should be organized, calm under pressure, and love inbox zero as much as we do. On that end, you'll work closely with and be supported by designers and engineers ‰ÛÒ customer support is a team effort andaring;Êwe wouldn't leave you hanging. You'll have the opportunity to lay the foundation for many areas of the company. You'll own training materials, our blog and social channels, and usage metrics and reporting; you can contribute to broader outreach via PR and marketing. As Lever grows, you'll have the opportunity to focus on the area that excites you in customer success, PR, marketing, training, technical writing, or whatever parts of the company excite you most. Our perfect coworker is smart, independent, high-impact, driven, and self-motivated. It's critical that you are product-savvy, would describe yourself as a power user, and can quickly learn how to use new tools (including Lever). You should really want to be a part of a product team. We are a close-knit, nimble team and absolutely

  • everyone
  • participates in strategy, design, and engineering decisions. And it would be a good sign if you've been wanting to learn how to code. Please think about the following : Do you like working with customers? How do you handle conflict? Are you curious and passionate about finding a solution?

Responsibilities

  • Proactively reach out to existing customers and prospective customers evaluating the product
  • Promptly answer questions and support requests via email, chat, and phone
  • Write and coordinate training materials and help documentation
  • Distill and communicate top user priorities to the product engineering team
  • Visit exemplary customers on-site and develop personal relationships with users
  • Write and send emails to customers as we launch new features
  • Write and manage press releases, blog posts, and other PR outreach
  • Kick off marketing efforts and scale new customer leads
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Support Specialist • San Francisco, CA, US

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