Account Support Specialist

Job Description

Job Description

Description : Summary

The Account Support Specialist is responsible for managing customer relationships, processing orders, and coordinating with production to ensure projects are completed accurately and on time. This role requires proactive communication with customers, sales, and vendors to maintain smooth operations and exceptional service.

Responsibilities

• Act as primary support contact for assigned accounts; respond daily via phone, email, and internal systems regarding estimates, live orders, schedules, inventory, and packaging supplies.
• Enter and process orders accurately, guide customers through requirements and approvals.
• Partner with plant leadership to align schedules with customer deadlines and monitor order progress.
• Verify and record all costs (labor, materials, freight, etc.) at job close.
• Manage full customer service workflows : order entry, job planning, acknowledgments, specification checks, order tracking, and resolution of issues.
• Prepare and process job change orders, including edits, make-readies, and in-production adjustments.
• Communicate schedule or specification changes to customers; coordinate press checks as needed.
• Escalate risks early and coordinate solutions across departments to protect delivery timelines.
• Identify process improvements to streamline communication between customer service and production.
• Provide administrative and project support assigned.

Requirements : Qualifications

Skills & Abilities

Benefits

Compensation : $24.00-$28.00 per hour (DOE)

About BR Printers

BR Printers provides end-to-end print and fulfillment solutions nationwide, combining responsive service with production excellence.

Equal Opportunity Employer. BR Printers considers all qualified applicants without regard to legally protected characteristics.