Sales & Service Representative

Customer Support Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial / operational performance.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC's Global database.
• Maximize gross margin sales through careful analysis during the quote process.
• Identify and act on opportunities to increase market share by growing sales.
• Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales and / or branch management in processing priority transactions.
• Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).
• Maintain and approve quality standards.
• Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
• Monitor expected ship dates to ensure timely delivery and expedite as needed.
• Provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
• Perform other duties as required.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.

Qualifications

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

Additional Qualifications

Working Conditions

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.