Retail Quality Coordinator

Retail Quality Coordinator

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

At Andersen, we pride ourselves on our core values of excellence, integrity, innovation, partnership and being a leader in corporate citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine employee resource networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America.

We are looking to hire a Retail Quality Coordinator at Renewal by Andersen (National Window and Door Company). Retail Quality was formed in 2018 to process replacement orders and support our retail affiliate network. We are growing and changing each year! Temp-to-hire coordinators use sharp assessment skills to determine root cause on manufacturing fall downs, communicate by phone and email with retail offices, and manually enter complex / escalated reorders. Strong candidates would thrive in a fast-paced work environment, apply critical thinking on the fly, and enjoy building relationships. Work from home flexibility with in-office commitment as needed.

Primary Responsibilities :

Assesses, approves, and processes reorders. Communicates with retail when coverage is denied.

Uses written and verbal communication skills to respond to customer inquiries.

Uploads pictures and ensures defects are coded correctly.

Assists retail with expediting basic escalated reorders utilizing knowledge of lead times, logistics and supply chain capabilities.

Investigates multiple fall downs for retail. Takes steps to prevent repeat failures.

Coaches retail on product failure modes, warranty coverage, policies, and procedures.

Qualifications :

High school diploma or equivalent plus 2 years' work experience.

Understands delivery partner and customer needs and issues relating to the fulfillment process.

Ability to understand product including failure modes. Ability to understand technical product specifications.

Problem Solving / Opportunity Identification.

Ability to quickly assess situations and respond quickly.

Basic computer skills including MS Office and proficient typing abilities.

Basic written and verbal communication skills.

Culture and Benefits :

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his / her potential and we exceed our customers' expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to :

• Medical / Dental / Vision / Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development & tuition reimbursement opportunities
• A culture that supports work-life balance
• An environment where collaboration is key
• Volunteer opportunities on company time
• Environmentally conscious business decisions
• 10,000 employees and career opportunities nationwide

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference.

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to :

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.