Manager, Process Manager - Debit Monitoring (Hybrid)

Manager, Process Manager - Debit Monitoring

The Enterprise Payments (EP) Debit Operations team is seeking a dynamic Process Manager to support the Debit monitoring and resiliency function. The team is part of the Retail Bank line of business and is tasked with developing oversight of end-to-end payments operations, risk management, and operational resiliency for Debit payment types. We establish accountabilities across the Debit payments ecosystem, serve as an advisor for stakeholders, and monitor Debit payment risks and controls end-to-end across the Debit framework.

As a Process Manager, you'll help manage and support critical day-to-day monitoring and resiliency across all Debit payment rails. In this role, you'll work closely with key Debit payments stakeholders to deliver results that will have a direct impact on how we monitor Debit payments and maintain operational stability. Further, you will be instrumental in helping to drive the well-managed agenda and will ensure that our organization is positioned to support a growing and more sophisticated Debit organization. You will also be at the forefront in helping us reimagine how we can leverage technology to support strategic initiatives while reducing risk and improving associate and customer experiences.

The Manager will help develop and maintain strategic insights and key processes for the Debit Operations team. You'll be responsible for overseeing the detailed analysis of Debit payments-related issues and events across Capital One, escalating major risks and issues to leadership, and overseeing their resolution. You will connect with Debit partners across the ecosystem : Advisors, Operations teams, and Initiation teams to build and manage routines for monitoring risks, events, controls, key operational metrics, and all other necessary information to lead insight-producing discussions with leadership.

Responsibilities :

• Support the development and maintenance of processes for end-to-end EP Debit payments monitoring and resiliency.
• Work with stakeholders to produce weekly, monthly, quarterly, and annual reports on payment rail and business performance.
• Increase payment rail resiliency by mapping the payment ecosystem, identifying areas for improvement, recommending solutions to appropriate stakeholders, and following through to ensure implementation.
• Help ensure that Debit payment issues and events are identified and documented appropriately, escalating major risks and events to senior management when necessary.
• Analyze reporting to identify themes and trends across the organization and support resiliency efforts.
• Work to establish automated controls and alerting to ensure operational readiness by enhancing current monitoring processes.
• Support cross-functional collaboration with stakeholders and help develop resolution strategies for Debit-related issues and events.

Location :

This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications :

Preferred Qualifications :

Capital One does not sponsor a new applicant for employment authorization for this position.

Salaries for this role :

McLean, VA : $126,700 - $144,600 for Manager, Process Management

Richmond, VA : $115,200 - $131,500 for Manager, Process Management

Wilmington, DE : $115,200 - $131,500 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).