CMPT Field Service EngineerQnity • Newark, DE, US
CMPT Field Service Engineer
Qnity • Newark, DE, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionNew Business Promotion & New Product Placement Work with Account Management to determine where the opportunity fits within the scope of our ability to engage, given available resources (align supplier strengths to meet the customer needs). Along with Account Management Team, develop the people strategy within the customer and identify advocates. Coordinate both internal and external demos and evaluations. The FSE will be solely accountable for working along with other groups such as Applications Engineering, depending on the complexity of the opportunity. Coordinate with Applications Engineering for product rollouts and training at customers on new products. Along with Account Management, or solely, generate and present technical updates both at the customer and internally. Sustaining Engagements & Process Tune-Up Along with Account Management, develop Customer Improvement Plans (CIP) and work with customers to accomplish the agreed upon technical portions of the CIP. Work with customers on process improvement and optimization (upgrade with advanced Qnity product offering to meet goals of customer-CIP and protect Qnity's market share). Perform sample analysis on customer used products to solve specific problem statements. Issue Resolution & CMP Performance Troubleshooting Along with Account Management, manage customer expectations in relation to CMPT available resources, and our ability to provide support. Along with Technical Services, communicate and work with the customer throughout the resolution process. When necessary for issue resolution, coordinate product or process studies to troubleshoot the issue. This may include polishing, analysis, special testing, etc. Additional Activities Where applicable, may participate in the technical training and development of other members within the group. Key Interface Roles Internal to Sales / Marketing / Customer Service Technology Groups – Applications Engineering, Tech Service, Pad / slurry R&D, Apps Lab as examples Technical Bachelor of Science Minimum 3 years process development / customer engagement experiences Excellent communication / interpersonal skills; ability to give detailed technical presentations to all audiences Understanding of semiconductor processes; CMP process knowledge DOE, data analysis and technical reporting Knowledge of all pertinent lab metrology and procedures Able to work both in team environment as well as independently Developed understanding of the use of statistics is preferred Willing to travel, as the job will include travel within the defined region as well as potentially other areas within North America as needed. Travel requirement is expected to be 50-75%.
Overview
CMPT Field Service Engineer (FSE). This position includes responsibility for technical support of products offered by Qnity to the semiconductor industry in North America. Products are inclusive of all CMP consumables offered by our company, the #1 market share leader of CMP consumables. The FSE position will begin with 6-12 months of training in the Delaware CMPT Manufacturing Plant, and then the FSE will relocate to a virtual office in the United States within close proximity of the assigned key accounts.
Location
- First 6-12 months in Newark, DE
- Final Virtual Office Location TBD (will be within proximity to major customer site)
Key Role Activities Include
Understand technical requirements and opportunities within the accounts. This will involve a dynamic plan as the needs and requirements are anticipated to change.
Develop understanding and expertise on customer processes and the use of the products (CMPT and competitive).
For technical related issues, define the issue and key success criteria. Understand the customer process; this will include working with the customer to determine root cause and attempt to isolate whether issues are product related, or due to other external contributing factors.
Perform the job safely and help promote safe attitude throughout the company.
Regional customers
Minimum Requirements For Role (job)
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
Join our Talent Community to stay connected with us!
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