Senior Customer Service Representative
Insight GlobalTempe, AZ, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School Diploma, GED, or equivalent. Minimum 5 years of customer service experience, preferably in a contact center or financial services environment. Proven ability to resolve customer issues with empathy and accuracy. Strong communication skills and a collaborative mindset. Intermediate proficiency with computers and modern technology platforms. Ability to adapt quickly to new information and changing environments. Commitment to delivering excellent service with integrity. 5+ years of experience in banking or financial services. Associate Degree or higher. Familiarity with digital financial products or crypto-related services is a plus.
Insight Global is hiring for Senior Customer Service Representatives to join a leading global platform in the crypto and Web3 space is seeking a Senior Customer Support Associate to join its Credit Card Support team. This team is dedicated to delivering exceptional service and support to users of a digital credit card product. The ideal candidate will be a proactive problem-solver with a passion for client service and a strong understanding of financial services.
Key Responsibilities
- Respond to routine customer inquiries with professionalism and accuracy.
- Recommend solutions based on customer needs and document interactions thoroughly.
- Escalate complex issues appropriately, including those requiring risk assessment or exception handling.
- Stay current with product updates and integrate new information into customer interactions.
- Ensure compliance with industry regulations and internal policies.
- Maintain excellent attendance and reliability, including availability for weekends and holidays.
- Communicate clearly and build rapport with customers using plain language.
- Embrace feedback and coaching to improve performance.
- Manage multiple tasks and systems during live interactions.
Required Qualifications
Preferred Qualifications
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Customer Service Representative • Tempe, AZ, United States
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