Market Leader

Job Description

At RM Interiors, we are more than just a flooring company. We are a dynamic, forward-thinking team that thrives on creating opportunities and building lasting relationships. We specialize in national flooring solutions for some of the most prominent industries, including REITs, IBuyers, Property Management, and Commercial & Hospitality properties.

As a Market Leader, you will play a key role in driving growth and excellence across all market operations while maintaining strong relationships with our valued customers and contractors. Your leadership will ensure our customers receive top-tier service, helping us deliver on our mission to set new industry standards.

We believe in a culture of collaboration, continuous learning, and a relentless pursuit of excellence. If you're passionate about fostering meaningful customer relationships, leading a high-performing team, and contributing to a company that values integrity and innovation, we want to hear from you!

Key Responsibilities :

• Operational Leadership

o Lead and manage a market team of 5+ members, ensuring alignment with company goals and values

o Be proficient in all branch roles to provide hands-on leadership and problem-solving

o Continuous optimize market operations across office, warehouse and field environments

o Maintain budget discipline by overseeing expenses related to waste disposal, recycling income, repair and maintenance, uniform, supply chain, utilities, and labor costs

o Ensure full compliance with OSHA standards and internal safety policies as directed by company policy

o Lead annual budgeting processes and physical inventory counts for operation accuracy

o Uphold and integrate RM Interiors’ FITT values into daily operations and decision-making

o Build and maintain strong relationships with key customers, contractors and job site partners

o Identify, recruit, and develop quality flooring installation contractors to meet market demand

o Conduct on-site take-offs, submit quotes, and handle customer negotiations to drive revenue

o Oversee escalations to ensure customer satisfaction and institutional profitability

o Recruit, hire, train, and mentor high-performing team members

o Oversee daily warehouse operations and team performance

o Ensure team members are trained and adhere to company SOPs

o Conduct constructive performance evaluations, ensuring team growth and accountability

o Address employee relations matters, including disciplinary actions, in line with company policies

o Consistently uphold, demonstrate and promote RM Interiors’ core values (Forward-Thinking, Integrity, Teachable, and Teamwork) through daily actions, decisions, and interactions

Skills & Expertise

Qualifications :

Physical & Work Environment :