Talent.com
Sr. Technical Support Representative - SaaS platform (Remote)

Sr. Technical Support Representative - SaaS platform (Remote)

Motorola SolutionsChicago, IL, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewRave Mobile Safety, a Motorola Solutions company, makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave's platform helps 9-1-1 call centers serve their communities, schools create a safe learning environment, and corporations protect their global workforce by helping them prepare better, respond faster, and communicate effectively during emergencies. Rave's solutions were utilized in 40 million incidents representing billions of individual communications in 2022 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people's lives.Job Description

Rave's support team is expanding to ensure that our life-saving products are working in the best way possible for businesses and communities throughout the country. Rave is seeking a self-motivated, professional Technical Support Engineer with strong technical software skills. You should be passionate about improving public safety, innovative technology and providing a great customer experience to our clients. We continue to experience tremendous growth-and we want to talk to you.

Our award-winning products are widely recognized as helping to foster quick, relevant, and actionable communication during times of high stress and crisis.

What You'll Do :

The Technical Support Engineer will play an integral role in the success of the Rave Services team as the expert in troubleshooting and guidance of all Rave products. The successful candidate should have a track record of working directly with a wide spectrum of customers while resolving complex issues in a fast-paced environment. Primary responsibilities include, but are not limited to :

The ability to learn and support multiple products in a fast paced environment while continuing to expand upon your product knowledge.

Basic to complex troubleshooting of Rave's suite of notification software products.

Responding to support requests (support tickets) for assistance in a timely and professional manner via email, screen sharing and phone.

Troubleshooting a broad range of technical issues on Rave's SaaS platforms.

Managing time and expectations appropriately to meet multiple conflicting deadlines.

Ability to reprioritize support tickets on the fly.

Conducting training on various Rave Products and Services.

Participation in on-call rotation.

Act as liaison between the customer and internal Rave escalation teams.

Constantly drive improvements in process and policy across Rave.

Who You Are :

3+ years supporting customers on enterprise SaaS platforms.

Basic knowledge of web services / web technology (HTML, XML).

Basic understanding of SMS networks and mobile applications.

Basic understanding of TCP / IP, DNS, DHCP, IP subnets.

Intermediate to advanced CSV / Spreadsheet manipulation skills.

Experience in API, SFTP, SSO, support ticketing software (i.e. Zendesk, etc).

Ability to work independently and collaboratively as needed.

Excellent investigative and troubleshooting skills.

Excellent verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels.

Demonstrated ability to research and resolve problems using a variety of tools.

BA / BS degree required (CS / MIS or technical field preferred).

Above and Beyond :

Some knowledge of relational databases (SQL Server, Oracle, MySQL).

Experience with DMARC, DKIM, SPF records.

Experience with RSS, CAP, IPAWS / FEMA / NWS.

Experience with telecommunications, emergency notification or public safety systems support.

French speaking a plus!

Experience with AI / machine learning technologies is strongly preferred.

Target Base Salary Range : $44,800 - $74,700 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note : Candidate can reside anywhere in the US, but the Boston area is preferred.

#LI-RS1

#LI-Remote

Basic Requirements

Bachelors Degree with 3+ years supporting customers on enterprise SaaS platforms.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude :

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K
  • 10 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

serp_jobs.job_alerts.create_a_job

Technical Support Representative • Chicago, IL, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Sales Professional (Remote)

Sales Professional (Remote)

American Income LifeOak Lawn, IL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Work From Home - Take Surveys and Earn!

Work From Home - Take Surveys and Earn!

Prime InsightsZion, IL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
Sr. Account Executive - (Communications Service Provider)

Sr. Account Executive - (Communications Service Provider)

SinchChicago, IL, US
serp_jobs.job_card.full_time
Sinch empowers meaningful conversations between businesses and their customers through our global cloud communications platform. With a leading position in both voice and messaging, we enable servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Sample & Sales Support Specialist

Sample & Sales Support Specialist

Affinity GroupArlington Heights, IL, US
serp_jobs.job_card.full_time
Sample & Sales Support Specialist.This position is responsible for managing the sample process (approximately 75% of responsibilities) while also supporting sales meetings, office operations, and c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Sr. Technical Support Representative

Sr. Technical Support Representative

BurroughsElmhurst, IL, United States
serp_jobs.job_card.full_time
Technical Support Representative.Technical Support Elmhurst, IL.Under the direction of the Technical Training Manager, you will provide technical support with troubleshooting, diagnosing, and resol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Sr Dir, Global Biostimulant Strategy- Valent BioSciences LLC

Sr Dir, Global Biostimulant Strategy- Valent BioSciences LLC

Valent Biosciences LLCLibertyville, IL, US
serp_jobs.job_card.full_time
Valent BioSciences LLC is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forestry markets.We h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sales Representative (Remote)

Sales Representative (Remote)

American Income LifeSchaumburg, IL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sr. Sales Engineer

Sr. Sales Engineer

Pendo.ioChicago, IL, US
serp_jobs.job_card.full_time
As an Enterprise Sales Engineer, you will play a critical role as a technical expert on our sales team, aligning Pendo's solutions to customers' business challenges. Successful SEs also demonstrate ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Platform Support Specialist

Platform Support Specialist

Whalar GroupChicago, IL, US
serp_jobs.job_card.full_time
Remote from either Illinois, Texas, Tennessee, or Arizona).Foam, part of Whalar Group, is the operating system for managing digital talent. Foam is a suite of intuitive pitching tools and AI-enhance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Technical Services Staff

Senior Technical Services Staff

INTERNATIONAL CODE COUNCIL INCCountry Club Hills, IL, United States
serp_jobs.job_card.full_time
The position of Senior Technical Services Staff includes responsibility to perform a variety of professional duties of a technical and often complex nature, relating to ICCs codes and standards dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Sales Representative

Sales Representative

Farmers InsuranceNaperville, IL, US
serp_jobs.job_card.full_time
Are you a motivated, goal-driven individual with a passion for sales and helping others? Do you want a career that offers financial growth, personal development, and the potential to build somethin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sr. Sales Support Specialist

Sr. Sales Support Specialist

Wolters KluwerChicago, IL, US
serp_jobs.job_card.full_time
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Specialist, Client Support

Senior Specialist, Client Support

CibcChicago, IL, US
serp_jobs.job_card.full_time
We're building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strength...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sr. Technical Support Representative - SaaS platform (Remote)

Sr. Technical Support Representative - SaaS platform (Remote)

Motorola SolutionsSchaumburg, IL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
At Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Associate Technical Product Specialist

Associate Technical Product Specialist

Hirose Electric USADowners Grove, IL, United States
serp_jobs.job_card.full_time
Reporting to the Deputy Manager of Product Management, this entry-level position is an individual contributor with primary responsibility for managing the product life cycle and 4P execution for as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Fully Remote Survey Participant

Fully Remote Survey Participant

Prime InsightsZion, IL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
Bilingual (Spanish / English) Customer Support Representative (Remote - US)

Bilingual (Spanish / English) Customer Support Representative (Remote - US)

CoinFlipChicago, IL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
CoinFlip Bilingual Customer Support Agent.We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers, maintaining compliance standards, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sr Sales Executive w / Healhcare & IT Services Exp (REMOTE ROLE)

Sr Sales Executive w / Healhcare & IT Services Exp (REMOTE ROLE)

NTT DATAChicago, IL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Senior Sales Executive With It Services Sales Experience In Healthcare.NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us.If you want to be part o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
SaaS Sales Representative - Capital One Software (Remote)

SaaS Sales Representative - Capital One Software (Remote)

Capital OneChicago, IL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
SaaS Sales Representative - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
User Support Specialist Sr

User Support Specialist Sr

Northwestern UniversityEvanston, IL, United States
serp_jobs.job_card.full_time
Add to Favorite Jobs Email this Job.The User Support Specialist provides IT support for multiple departments within the McCormick School of Engineering. This role involves planning, scheduling, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days