User Support Specialist Sr

Apply for Job Job ID 52199

Location Evanston, Illinois

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Department : MCC Information Technology

Salary / Grade : ITS / 77

Job Summary :

The User Support Specialist provides IT support for multiple departments within the McCormick School of Engineering. This role involves planning, scheduling, and coordinating activities to support the organization's applications and services by combining research, fact-finding, and a deep understanding of business and IT requirements.

Key responsibilities include identifying potential application enhancements to address complex challenges, considering technology capacity, system limitations, operating efficiency, and desired outcomes. The Specialist also troubleshoots systems, analyzes code, and implements corrections as needed to maintain optimal performance.

Specific Responsibilities :

Strategic Planning :

• Assess and recommend technology solutions to align with departmental and organizational goals.
• Collaborate with stakeholders to identify future IT needs and create roadmaps.
• Ensure alignment of IT strategies with emerging technologies and industry best practices.

Administration :

Development :

Performance :

Supervises

Miscellaneous

Perform other duties

Minimum Qualifications : (Education, experience, and any other certifications or clearances)

Minimum Competencies : (Skills, knowledge, and abilities.)

Preferred Qualifications : (Education and experience)

Preferred Competencies : (Skills, knowledge, and abilities)

Target hiring range for this position will be between $65,12- $82,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits :

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness :

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior / adult care. Visit us at to learn more.

Professional Growth & Development :

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more .

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process .

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