GUCCI Client Advisor - San Marcos

Gucci Client Advisor

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.

Role Mission

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Through the Eyes of the Client : You connect me to the brand.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Maintain a neat and organized understock and stock room;
• Adhere to Gucci image standards and guidelines;
• Follow all company policies and procedures.

Key Requirements

Competencies

Key Pillars for Ways of Working

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Solutions Developer

Deliver

Accountable Achiever

Agile Advocate

Connect

Connection Builder

People Enabler

Build

Continuous Learner

Talent Builder

Work Authorization

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and / or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Rewards

Eligible employees may also participate in employee benefit and incentive programs, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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