Front Desk Agent

Why Us?

At Sage Hospitality Group, we're not just filling positionswe're building a powerhouse of bold thinkers, passionate doers, and fearless leaders ready to shake things up.

We're not here for the status quo, and we're guessing you aren't either. We're looking for game-changerspeople with heart, hustle, and a hunger to grow into something extraordinary.

At Sage, opportunity doesn't just knockit kicks the door wide open. This is a place where your ambition gets the green light, your voice matters, and your passions fuel your purpose. Whether you're chasing career milestones or personal growth, we create the spaceand the supportto make it happen.

We're drawn to people who live and breathe hospitality, but also crave something deeper : connection, creativity, and culture. If you're energized by enriching lives and delivering wow-worthy experiences, you'll fit right in.

Since day one, Sage has carved its own pathpushing boundaries to craft some of the world's most unforgettable hotels, restaurants, and moments. But none of that magic happens without people like you the trailblazers, the community builders, the never-settle crowd.

At Sage, we don't wait for changewe create it.

And if that sounds like your kind of vibe... then welcome. You belong here.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and / or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education / Formal Training

High School diploma or equivalent

Experience

None required

Knowledge / Skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Full-time employees are eligible for :

Salary

USD $15.49 - USD $17.00 / Hr.