Account Associate, Mid-Market

A company is looking for an Account Associate, Mid-Market Renewals.

Key Responsibilities

Deliver best in class Gross Retention rates, expansion, and on-time renewal rates through effective communication and risk mitigation

Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle

Understand customer business priorities to optimize value and discover cross-sell and upsell opportunities

Required Qualifications

Fluency in English and Spanish

Three or more years of proven B2B SaaS experience in direct client management

Track record of maintaining strong renewal rates to drive positive revenue outcomes

Consultative approach with an emphasis on discovery and influencing customer outcomes

Demonstrated ability to prioritize and manage time in a high growth business