Full Time Client Support Associate I, Hybrid

Full Time Client Support Associate I, Hybrid

Join to apply for the Full Time Client Support Associate I, Hybrid role at Accolade, Inc.

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings.

Accolade is currently hiring a Full Time Client Support Associate (Care Support Associate). This position is open to Remote applicants. Applicants who are close to our offices will work a Hybrid schedule. Applicants will be required to work from the start time between 8 : 00am to 11 : 00am EST and to 4 : 30pm to 7 : 30pm EST.

Role Overview

As a Care Support Associate (CSA) you will work to provide your colleagues accurate and timely solutions to their members' barriers.

A day in the life…

• Timely and accurate resolution of tasks
• Ensure the smooth flow of outbound notes and other correspondence as needed.
• Identify providers based on client needs and preferences
• Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment
• Efficiently and accurately communicate provider options back to the Care Advocates in a way that provides clear answers to the client's request
• Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients.
• Maintain a record of provider engagement experiences to continuously improve our search processes and results
• Use a combination of IT tools, direct contacts and personal influence to find provider options for clients
• Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires
• Assure Note cards and other correspondences are mailed timely.
• Do web based non-clinical research as needed.
• Comply with Company and HIPAA guidelines
• When business needs dictate, able to support live client phone calls / MM-Basic Needs
• Support prospective and current customer visits
• Service with ID Card, Provider Search, Check Network Status, Eligibility, New Hire, Open Enrollment, Basic THA, RTS, Newly Diagnosed, Basic Benefits
• Other administrative tasks assigned

Required

What we are looking for…

Preferred

The pay for this position is $16.9 per hour. At Transcarent / Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person's ability to thrive — at work and in life.

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Our benefits and perks programs include, but are not limited to :

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!

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