Passport Support Associate III

Position Description

CGI Federal is looking for experienced Support Associates to support the El Paso Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Your future duties and responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency / Center Information and Will-Call counters.
• At the Information Station, ensure appointment is scheduled.
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
• Ensure the application and documents comply with Passport requirements; photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund / reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training : prepare training materials, conduct "meet-and-greets," set up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and documenting actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including : Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

Required Qualifications To Be Successful In This Role

Due to the nature of the government contract requirements and / or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.

Hourly Rate : $20.47 / hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. Compensation decisions are dependent on the facts and circumstances of each case.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include : Paid Time Off (PTO); Paid Federal Holidays; Health & Welfare Benefits; 401(k) Plan and Profit Participation; and additional benefits determined by your Service Contract Act.

Equal Employment Opportunity : Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or gender identity, or other protected statuses as required by law.

CGI will provide reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email US_Employment_Compliance@cgi.com with the Position ID of the position you are interested in.

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