Product Support Specialist

A company is looking for a Product Support Specialist to manage and resolve client inquiries and support requests.

Key Responsibilities

Manage incoming support tickets to resolve customer inquiries promptly and accurately

Document customer inquiries and resolutions in SalesForce and related tools

Provide information and on-call resolution to client requests via phone support

Required Qualifications

High School Diploma or equivalent experience

One year of customer service or call center experience

Experience with Salesforce, JIRA, WordPress, and / or Slack is a plus

Familiarity with front-end development and coding languages such as HTML, Bootstrap, and PHP

Experience in a support or service role within the Automotive, SaaS, or MarTech industries is a plus