Parts & Service Retail Manager - Chicago, ILStellantis • Elk Grove Village, IL, US
Parts & Service Retail Manager - Chicago, IL
Stellantis • Elk Grove Village, IL, US
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job_description.job_card.job_descriptionSales Optimization : Identify opportunities to increase retail parts sales through process improvements, training, and promotional strategies Parts Availability : Work with dealers to ensure required parts are stocked and available to meet customer demand and service lane efficiency Dealer Engagement : Conduct regular visits to dealerships to assess performance, provide coaching, and implement retail strategies Cross-Functional Collaboration : Partner with Area Managers and the Express Lane team to align on goals, coordinate initiatives, and share insights Performance Monitoring : Track key performance indicators (KPIs) related to retail sales, customer satisfaction, and inventory levels. Provide actionable feedback and reporting \n \n Bachelor’s degree in Business, Automotive Management, or related field 3+ years of experience in retail operations, automotive dealership management, or parts sales Strong understanding of dealership operations and customer service processes Excellent communication, coaching, and relationship-building skills Ability to travel regularly to dealership locations Proficiency in data analysis and reporting tools Experience with Mopar products and services Familiarity with Express Lane operations Knowledge of inventory management systems and retail analytics Health & Wellbeing : Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement : Annual incentives, 401(k) with match, and student loan refinancing. Time Away from Work : Paid time includes company holidays, vacation, and Float / Wellbeing Days. Family Benefits : 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life / Disability and other Insurances. Professional Growth : Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups . Company Car & More : Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends
Job Description
Mopar is seeking a dynamic and results-driven Retail Manager to lead and optimize the retail channel across our dealer network. This role is critical in ensuring a seamless customer experience on the service drive, driving retail parts sales, and maintaining optimal parts availability. The Retail Manager will collaborate closely with Area Managers and the Express Lane team to coordinate dealer visits, streamline processes, and implement best practices that enhance performance and customer satisfaction.
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Key Responsibilities :
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- Retail Channel Management : Oversee the retail sales process at Mopar dealerships, ensuring a smooth and efficient customer experience on the drive
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Training & Support : Deliver training and support to dealership personnel on retail processes, product knowledge, and customer engagement techniques
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Increase Dealer Traffic : The development of marketing plan and implementation of plan in order to increase customer traffic to our stores
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Basic Qualifications :
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Preferred Qualifications :
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Salaried Employee Benefits (US, Non-Represented)
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Salary : $98,600 to $147,800, pay will depend on several factors including experience and location of position
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Parts Service Manager • Elk Grove Village, IL, US
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